Returns & Exchanges
Free returns, free exchanges, when you drop off at any Happy Returns Bar.
We partner with Happy Returns to offer safe, contactless, and sustainable returns for US-based customers. With over 2,600 drop-off locations nationwide, Happy Returns makes returns and exchanges easy. Returns can be processed for unworn shoes within 45 days of purchase.
FREE to drop off your return or exchange:
1. Start your FREE return here and choose the “Return Bar” option.
2. Receive a QR code via email for no-contact drop off.
3. Drop off your shoes in their original shoe box at your closest Happy Returns Return Bar.
4. Your refund will be initiated immediately.
5. Your styles are then shipped back to our warehouses in reusable packaging for a more sustainable process from start to finish.
$7 fee to mail your return using our pre-printed label:
1. Start your return here and choose the “Mail” option a Fee of $7 will be applied to your refund.
2. Print the pre-paid shipping label & attach to a shipping box.
3. Mail your unworn shoes back via The UPS Store within 45 days.
4. It may take up to 3 weeks to process your return, and you’ll receive notification if your return is approved.
5. Be sure to only use our pre-paid return labels so we can track your return. We are unable to refund lost returns using labels other than our own.
We stand behind the quality of our products and if you feel your shoes have a manufacturing defect, or if you have any questions concerning your order, please feel free to e-mail us by clicking here or call our toll-free customer service number at 1-888-294-1648.
International Return Instructions
International naturalizer.com customers have 45 days from their order date to return unworn merchandise. All international orders must be returned via Borderfree and must include a Return Merchandise Authorization (RMA) form. Please send an email to our customer service center to receive your RMA number.
Refunds on international returns will include duties, taxes and tariffs when they are shipped with your RMA form to Borderfree. Your account will be credited by Borderfree when your return is received at the international hub. Returns sent without the RMA form may not be refunded for the full amount.
Unfortunately, naturalizer.com cannot refund your original shipping and handling fees. Any costs for shipping your returned order back to our Returns Department from Borderfree will be subtracted from your refund total.
*Final sale items are not eligible for return. Naturalizer is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise if mailing themselves. Shoes must be returned in their original shoe box. Original shipping charges are not refundable. As of January 4, 2023, Happy Returns is implementing a return limit of 9 items per return. Any returns with 10 or more items will need to be mailed in or split into separate returns. As of June 14th, 2023, returns that have not been dropped off or shipped within 30 days will automatically expire. o *As of April 2nd, 2024, Due to size restrictions enforced by Happy Returns, we are unable to offer return bar drop off returns for certain oversized items whose boxes are larger than 20”x16”. Orders that contain items that exceed this size threshold will need to be mailed in for a fee to complete a return. We apologize for any inconvenience.